Take the referral without losing the thread
The first call, where the case begins.
- Details live in one person’s handwritten notes
- Key facts get re-asked on the next call
- No record of what was actually promised
- The next person starts the case from zero
- Every call captured and structured as it happens
- Verified facts written straight to the shared map
- One thread the whole team can see
- Nothing gets re-learned from scratch